How can we help?
We help coaches and gymnasts get the most out of SpringUp. Write to us, or check the answers below.
Contact
Frequently asked questions
How do I create my club?
Sign up as a coach and choose Create club. If you already have an account, open the Club tab and tap Create club.
How do gymnasts join my club?
In the Club tab, tap Invite to get your club's 6-character code and share it. The gymnast taps Join club in the app and enters the code. Other coaches join your club the same way.
Do gymnasts need to pay?
Not if they are in a club. Everyone in a club gets the features of the club owner's plan. Gymnasts who use SpringUp on their own, without a club, need the Solo Gymnast plan. Routines and physical stats are free for everyone.
Which plan do I need?
It depends on your role and the size of your club:
- Gymnast without a club: Solo Gymnast.
- Coach with up to 15 members: Coach 15.
- Up to 30 members, or if you need training plans, the exercise library or competition management: Coach 30.
- More than 30 members: Coach 30+.
How do I upgrade, downgrade or cancel?
To change plan, go to Profile → Manage Subscription.
Cancelling is done in the store where you subscribed:
- iPhone: Settings → your name → Subscriptions → SpringUp.
- Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → SpringUp.
You keep access until the end of the period you paid for.
I bought a plan and it doesn't show on my new phone.
Open Profile → Manage Subscription and tap Restore purchases. Make sure you are signed in to the same Apple ID or Google account you used to buy the plan. If it still doesn't show, write to us.
How do I connect Veriflite sensors?
SpringUp reads time of flight from Veriflite sensors over your local network:
- Connect your phone to the same Wi-Fi network as the Veriflite system.
- On iPhone, allow Local Network access when the app asks. If you said no, turn it on in Settings → SpringUp → Local Network.
- Open time of flight in the app; readings appear live as the gymnast jumps.
No data is sent to Veriflite.
What is "Connect Claude"? Is my data safe?
Connect Claude lets a coach use their SpringUp data with Claude, Anthropic's AI assistant, for example to ask about a gymnast's training. It is optional and nothing is shared until you set it up.
You create a private link in the app and add it to Claude. Claude only gets the data you ask it about. You can revoke the link at any time, and it stops working. Read more in the privacy policy.
Is SpringUp on iOS and Android? Can I use it on a computer?
Yes. SpringUp is on the App Store (iPhone) and Google Play (Android), and you can also use it in your browser at springuptramp.com. Sign in with the same account everywhere; your data syncs across devices.
How do I reset my password?
On the login screen, tap Forgot password? and enter your registered email address. You will receive a reset link within a few minutes. If you don't see the email, check your spam folder. For more help, write to support@springupapp.com.
How do I delete my account?
In the app: Profile → Delete account. If you no longer have the app, you can ask by email. Both options are explained on Delete your account.